At Hitesh Art & Craft, we strive to provide high-quality products and excellent customer service. Your satisfaction is our priority, and we have a transparent return policy to address any concerns with your purchase.

Please read our Refund and Return Policy carefully to understand the conditions and process for requesting a return or refund.

Conditions for Returns

We accept returns under the following circumstances:

  1. Unboxing Video Requirement:
    To ensure fairness, customers must record a clear unboxing video at the time of delivery. This video should:
    • Show the package being opened for the first time.
    • Clearly capture the condition of the product and its packaging.
  2. Eligibility for Return:
    Returns are accepted only if:
    • The product is damaged upon delivery.
    • The product received is significantly different from what was described on our store.

Return Process

If you believe your purchase qualifies for a return, follow these steps:

  1. Submit the Required Details:
    Send an email to our customer support team at support@hiteshartcraft.com within 3 days of receiving the product. Include the following:
    • Your Order Number.
    • The Unboxing Video clearly showing the issue.
    • A brief description of the problem.
  2. Review and Approval:
    • Our team will review your submission to verify the claim.
    • If the return is approved, we will provide further instructions for returning the product.
  3. Return Shipping:
    • Customers may be responsible for return shipping costs unless otherwise agreed.
    • The product must be returned in its original packaging.

Important Notes

  • We reserve the right to reject return requests that:
    • Do not include a clear and valid unboxing video.
    • Are submitted after the 3-day window.
    • Do not meet the eligibility criteria outlined above.
  • Refunds will be processed only after the returned product has been received and inspected.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom-made or personalized products.
  • Items purchased on clearance or during special sales (unless damaged).

Contact Us

If you have any questions about our Refund and Return Policy, feel free to reach out:

We appreciate your understanding and cooperation in following these guidelines. Thank you for shopping with Hitesh Art & Craft!